Diagnose to Cure · Help Centre
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Find helpful information about shopping, orders, delivery, product labels, supplement safety, and our policies. If you can't find what you need, our team is here to help.
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Orders & Delivery
Order status, tracking, delivery delays, and parcel issues.
View help topics →Products & Ingredients
Read product labels, understand ingredients, and store products.
View help topics →Supplement Safety
Responsible use, precautions, and when to seek professional advice.
View help topics →Payments & Website Help
Checkout questions, payment status, and website problems.
View help topics →Returns & Refunds
Where to find the policy and how to raise a request.
View help topics →Contact & Feedback
Get in touch and tell us about your experience.
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Quick answers
Open a question to see general guidance. Please refer to your order details and the applicable policy for case-specific information.
Orders & Delivery
How can I check my order status?
Check the order confirmation or shipping updates sent to you. If tracking details are available, use the tracking link provided by the delivery service. If you need help, contact us with your order number and the phone number or email used at checkout.
What should I do if my order is delayed?
First, review the latest tracking update. If there is no recent update or the expected delivery period has passed, contact us with your order number and tracking details so the issue can be reviewed.
What if my parcel arrives damaged or an item is missing?
Please contact us promptly and share your order number, a description of the issue, and clear photos of the parcel or item where relevant. Keep the packaging until the matter has been reviewed. The available resolution will depend on the circumstances and applicable policy.
Products & Ingredients
Where can I find a product's ingredients?
Review the product page and the label on the product packaging. Check the full ingredient list, serving size, directions, warnings, and other label information before use. If you need clarification, contact us with the exact product name.
How should I use a supplement?
Follow the directions and warnings on the specific product label. Do not exceed the stated use. If you take medicines, have a medical condition, or are unsure whether a product is suitable for you, ask a qualified healthcare professional before use.
How should I store my product?
Follow the storage instructions printed on the product label. Keep supplements in their original packaging, away from conditions that may affect product quality, and out of reach of children. Do not use a product beyond its expiry date.
Supplement Safety
Can supplements interact with medicines?
Yes, some supplements can interact with medicines or may not be suitable for certain health conditions. Discuss the exact product and ingredient list with your doctor or pharmacist before starting a supplement, especially if you take prescription medicines.
What if I am pregnant or breastfeeding?
Do not assume a supplement is suitable during pregnancy or breastfeeding. Consult your obstetrician or another qualified healthcare professional before using any supplement.
Can a supplement replace medical treatment?
No. Supplements should not replace prescribed treatment or professional medical advice. If you have symptoms, a diagnosed condition, or concerns about a product, speak with a qualified healthcare professional. Seek urgent care for severe or sudden symptoms.
Payments & Website Help
What if payment was deducted but I did not receive an order confirmation?
Avoid placing repeated orders until you check whether an order was created. Review your order history and payment status. If the issue remains unresolved, contact us with the transaction reference, approximate payment time, and any order details available. Never share your card PIN, password, or OTP.
What if I entered the wrong delivery address?
Contact us as soon as possible with your order number and the correct address. Address changes may not be possible after an order has been processed or handed to the delivery service.
Returns & Refunds
How do I request a return or refund?
Please read our Refund Policy first, then contact us with your order number and the reason for your request. Eligibility, documentation, and processing depend on the published policy and the circumstances of the order.
How can I ask about a refund's status?
Contact us with your order number and any refund reference or confirmation you received. We can review the information available and guide you on the next step.
Contact & Feedback
What information should I include when contacting support?
Include your name, order number if relevant, the email or phone number used for the order, and a clear description of the issue. Share only the information needed to help resolve your enquiry. Never send passwords, OTPs, or full payment-card details.
How can I share feedback?
Use our Contact Us page to send a question, suggestion, or concern. Helpful feedback lets us understand your experience and identify areas where our service information may need improvement.
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If your question isn't covered here, contact our team and include the relevant order or product details so we can better understand your enquiry.
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