Diagnose to Cure · Help Centre
Frequently Asked Questions
Looking for a quick answer? Browse common questions about shopping, orders, delivery, products, supplement safety, and returns. If you need more help, we're here for you.
Quick answers
How can we help?
Select any question to expand the answer. For more detailed guidance, visit our Knowledge Base.
No matching questions found. Try a different search or contact us.
Shopping on Diagnose to Cure
Where can I browse your products?
You can view available products, descriptions, and listed product information on our Shop page. Please read the product label and directions before use.
How do I decide which product is right for me?
Review the product description, ingredients, directions, and warnings carefully. Product information on this website is general and cannot determine what is suitable for your individual health needs. If you have a medical condition or take medicines, consult a qualified healthcare professional before choosing a supplement.
Orders & Delivery
How can I track my order?
Check your order confirmation and shipping updates for tracking information. If you have not received tracking details or need help understanding an update, contact us with your order number.
What should I do if my order is delayed?
Review the latest tracking update first. If the expected delivery period has passed or tracking has not updated, contact us with your order number and tracking details so the issue can be reviewed.
Can I change my delivery address after placing an order?
Contact us as soon as possible with your order number and correct address. Changes may not be possible once an order has been processed or handed to the delivery service.
What if my parcel is damaged or an item is missing?
Please contact us promptly with your order number, a description of the issue, and clear photos where relevant. Keep the packaging until the issue has been reviewed. Any resolution will depend on the circumstances and applicable policy.
Products & Ingredients
Where can I find the ingredients in a product?
Check the product page and the label on the packaging. Review the full ingredient list, serving information, directions, and warnings. If you need clarification, contact us and mention the exact product name.
How should I take a supplement?
Follow the directions and warnings on the specific product label. Do not exceed the stated use. Ask a qualified healthcare professional if you are unsure whether the product is suitable for you.
How should I store my supplements?
Follow the storage instructions on the label, keep the product in its original packaging, and keep it out of reach of children. Do not use a product beyond its expiry date.
Supplement Safety
Can supplements interact with medicines?
Yes. Some supplements may interact with medicines or may not be appropriate for certain health conditions. Discuss the exact product and ingredient list with your doctor or pharmacist before starting a supplement, especially if you take prescription medicines.
Can I use supplements during pregnancy or breastfeeding?
Do not assume a supplement is suitable during pregnancy or breastfeeding. Consult your obstetrician or another qualified healthcare professional before use.
Can supplements replace prescribed medicines or medical treatment?
No. Supplements should not replace prescribed medicines, professional medical advice, diagnosis, or treatment. Speak with a qualified healthcare professional about health concerns or treatment decisions.
Payments & Checkout
Which payment methods do you accept?
The payment methods available to you are shown at checkout. Please review the options displayed there before completing your order.
What if money was deducted but I did not receive an order confirmation?
Check your order history and payment status before trying again. If no order appears or the status is unclear, contact us with the transaction reference, approximate payment time, and any order details available. Never share your password, OTP, card PIN, or full payment-card details.
Returns & Refunds
How can I request a return or refund?
Please read our Refund Policy for the applicable process and conditions. If you need help, contact us with your order number and the reason for your request.
How can I check the status of a refund request?
Contact us with your order number and any refund reference or confirmation you received. We can review the information available and guide you on the next step.
Need a more detailed walkthrough? Visit the Knowledge Base if that page URL is published, or contact us for assistance.
Still have a question?
We're here to help.
If you couldn't find the answer you need, send us your question. For order-related enquiries, include your order number and a brief description of the issue.
Contact Us Visit Our Blog